Privacy Policy

Welcome to DetailPro. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our SaaS CRM platform (the "Service") designed for car detailing and mobile valeting businesses.

By using DetailPro, you agree to the collection and use of information in accordance with this policy. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

DetailPro is operated by The Detailing Co., based in England, United Kingdom. For all data protection matters, you can reach us at:

Email: support@mydetailpro.app

We act as the data controller for your account information and as a data processor for the customer data you input into our CRM on behalf of your business.

Account data

Your name, email address, business name, and phone number provided during signup.

Customer & client data

Information you input into the CRM about your customers — including their names, contact details, vehicle details (make, model, registration), and job/booking history.

Usage data

Login timestamps, feature usage, session activity, and diagnostic information.

Billing data

Payments are processed by Stripe. We do not store your card details — only a customer reference and subscription status.

Email communications

Transactional emails (welcome, billing, booking confirmations) are sent through Resend or SendGrid. We log delivery status and bounce/complaint events.

• To provide and maintain the Service
• To manage your account and subscription
• To send transactional emails (account, billing, bookings)
• To improve, personalise and expand the Service
• To monitor usage and detect technical issues
• To comply with legal obligations

Under UK GDPR Article 6, we rely on the following legal bases:

• Contract performance — to deliver the Service you've subscribed to.
• Legitimate interests — to operate, secure and improve the Service.
• Legal obligation — to meet tax, accounting and regulatory requirements.
• Consent — for any optional processing where required (you can withdraw consent at any time).

We share data only with carefully selected processors who help us run the Service:

• Supabase — database hosting and authentication
• Stripe — payment processing
• Resend / SendGrid — transactional email delivery
• Anthropic — AI-powered features (where applicable)

Each processor is bound by a Data Processing Agreement and is required to protect your data to standards equivalent to ours. We do not sell your data to third parties.

We retain account data for the duration of your active subscription plus 90 days after cancellation, after which it is permanently deleted. Anonymised analytics may be retained indefinitely for statistical purposes. You may request earlier deletion at any time (see Your Rights).

Some of our processors (e.g. Supabase) may store or process data outside the UK or EEA. Where this happens, transfers are protected by Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office, ensuring an equivalent level of protection.

Under the UK GDPR, you have the right to:

• Access — request a copy of the data we hold about you
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion ("right to be forgotten")
• Portability — receive your data in a machine-readable format
• Restriction — limit how we process your data
• Objection — object to processing based on legitimate interests

To exercise any of these rights, email support@mydetailpro.app. We'll respond within 30 days.

We use essential session cookies required to keep you signed in and securely use the Service. If you accept cookies in our cookie banner, we also use Google Analytics cookies to understand how visitors find and use our website (for example pages viewed and where visits come from). These are not set if you reject cookies, and we do not use advertising cookies.

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, role-based access controls, and regular security reviews. However, no system is 100% secure — please use a strong, unique password.

DetailPro is not intended for use by anyone under 18. We do not knowingly collect personal information from children.

We may update this policy from time to time. Material changes will be communicated via email or in-app notification. The "Last updated" date at the top reflects the latest revision.

If you believe we've mishandled your data, please contact us first so we can put it right. You also have the right to lodge a complaint with the UK Information Commissioner's Office at ico.org.uk.

For any questions about this Privacy Policy or your data, please email support@mydetailpro.app.

DetailPro is operated by The Detailing Co., England, UK.